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Terms & Conditions

Payment

We accept most debit and credit cards or bank deposit.

Debit and credit card payments are processed through PayPal. This is an electronic payment service that enables us to safely and securely accept customer payments.

Bank Deposit. An account number will be provided on the Payment detail page, please include your order number as the 'Reference Number' so we are able to identify the order this payment relates to.

Pricing

The Cupboard is a New Zealand based business.

All prices are displayed in New Zealand dollars (NZD) and are inclusive of New Zealand Goods and Service Tax (GST).

You also agree to pay the shipping costs. 

Please note : As the recipient you are liable for all applicable international import duties, custom fees and local sales taxes on arrival in your own country. Every country has different customs regulations and your item(s) may incur extra charges during transit. Please contact your customs department for more information.

The Cupboard prices are subject to variation without notice. The price payable for the goods shall be the price applicable on the date the goods are confirmed as ordered.

Calculating Your Cost in a Foreign Currency

All prices on our site are listed and charged in New Zealand dollars. The exact exchange rate and foreign currency fees that you pay is determined by the bank that has issued your credit card, but in general it will match closely with the going exchange rates. The following web page features a free, quick and easy foreign exchange rate calculator using up-to-the-minute exchange rates:

XE com - Foreign exchange Rate Calculator

Shipping

We courier to physical addresses, including rural addresses, however not to a P.O.Box.

Please note: Our couriers deliver during work hours so you may like to think about using a delivery address as your work address to ensure you receive your parcel the quickest way possible. All our parcels are signature required upon delivery and are track and trace. Anyone at the delivery address who receives the goods shall be presumed by The Cupboard to be authorised to receive the goods on your behalf.

Shipping charges cover packaging, delivery and insurance.

All prices shown are in $NZD

Location                                          

Cost                           

Est. Delivery Time                  

New Zealand - North Island        $8                     1-3 working days
New Zealand - South Island $8 2-3 working days
Australia $20 3-7 working days
International $40 3-10 working days


Estimated delivery time is from when your order is dispatched and does not include any hold ups that may occur due to local customs procedures.

Our shipping rates are constanltly under review and may be ammended without notice. We will endeavour to keep our shipping costs as reasonable as possible.

We currently ship to the following countries:

Australia, Austria, Belgium, Canada, China, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Macau, Malaysia, Netherlands, Norway, Phillippines, Poland, Portugal, Romania, Singapore, South Korea, Spain, Sweden, Taiwan, Thailand, UK, USA and Vietnam.

Taxes and Duties

All applicable international import duties, custom fees and local sales taxes are the sole responsibility of the customer. Every country has different customs regulations and your item(s) may incur extra charges during transit.

Please note, you are responsible for shipping charges back to The Cupboard for any items refused by you at delivery.

Availability

Due to the exclusive boutique nature of The Cupboard we don't hold large amounts of any one item. 

It may happen that on occasion a garment or item you want to buy has just been wrapped up and walked out the door with another customer before our website has time to update, or the size you request may have to be constructed especially for you by our dedicated team. On the rare chance that this happens you will be notified immediately and advised of a small delay in dispatch of your order - up to ten working days. If for some reason such as we have run out of that particular fabric, our friendly staff will help guide you in a replacement or refund your money inclusive of shipping costs.

Returns for online purchases only

We want our customers to be completely happy with the garments that they receive. As we understand that the right fit is paramount, The Cupboard will gladly exchange your item for another size. If we don't have your size available, we will refund your money for the item, or exchange it for another piece from our collection - whichever you prefer.

We understand that no two designers have identical sizing, so we have created a size guide to help you find the right fit. We are very happy to assist also.

Returned items will be accepted providing the item is sent back within 7 days of receipt by the customer. Items must be in original condition, with all tags attached and in original packaging. Items must not be worn, altered, soiled or washed.

Please note: Due to health regulations, all sales of jewellery and accessories are final. Sale and discounted items, as well as items made-to-order, are also ineligible for returns. If you have any questions, please contact us prior to finalising your purchase with payment.

Unless we have supplied you with the incorrect product (sorry!) the cost of returning the item to us is your responsibility.

Faulty Items

The Cupboard stands for quaility, which is why all of The Cupboard products carry a guarantee on faulty materials or workmanship. If something that you receive is not in perfect condition, we would like to hear about it immediately.

If you would like to return an item, please contact us (here) within 3 days of receiving your item and we'll take things from there.

Privacy

At The Cupboard we are committed to maintaining your privacy. We understand that privacy of personal information is important to you. Because of the nature of our business it is necessary to obtain personal information. We will only ask for and use information we reasonably need to conduct our business. We will not be unduly intrusive or use information in an inappropriate manner.

We will not sell, distribute or lease your personal information to third parties unless required by law to do so. If you believe that the information we are holding on you is incorrect or incomplete, please write or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

By purchasing from our site, you are agreeing to receive email updates. Our emails will always have an unsubscribe option.

Your personal information is collected to enable us:

- to process orders and/or
- to keep you up to date with all things The Cupboard
- to improve our services to you.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

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